Accessibility
Visiting us
Dublin City Council Culture Company is committed to providing accessible experiences for all visitors to 14 Henrietta Street.
Entering the building
Visitors can enter the building through the front door of 14 Henrietta Street. There are two steps leading to the front door and a ramp which can accommodate buggies, walking aids and most wheelchair sizes.
As the width of the ramp at the front door doesn't accommodate all wheelchair types, we also have a designated accessible entrance to the rear which is signposted at the main entrance.
Wheelchair and mobility access
All guided tours of the museum are fully wheelchair accessible.
The building has Part M access.
As the building dates from the late 1740s with minimal intervention in the structure, the steps of the original back stairs are uneven and steep.
Lift access is available for the museum floors – the administration floors (the top two floors) of the house cannot be accessed via the lift.
Please contact us in advance if you are visiting us and have any mobility or requirements, to ensure we are ready to assist you in accessing the building on your planned arrival.
Wheelchairs to borrow
Wheelchairs are available for use in the museum free of charge.
Parking
There is one disabled parking bay located at the bottom of the street. However, please note that there is a steep incline in the road to get to 14 Henrietta Street and the street is cobbled.
Assistance dogs
Guide and assistance dogs are welcome at 14 Henrietta Street, and on the walking tour.
Toilets
Our bathroom facilities are fully accessible for visitors with wheelchairs or impaired mobility.
14 Henrietta Street Visual Story
There is a Visual Story to help people who use text and image based information to prepare for a visit here. It highlights the features of the tour and the accessible approach we take to providing a great experience.
It can be downloaded as a PDF or viewed online as a Flipbook here.
Sensory Kit
There is a sensory kit available to borrow from our reception desk.
The kit contains noise cancelling headphones and various toys and calming devices, including anti-stress balls, fidget toys, weighted and textured balls and figurines.
Hearing induction loops
A hearing induction loop system is in place at our reception desk, and in each museum room that has an audio visual display.
Irish Sign Language Guided Tours
Alvean Jones conducts our monthly Irish Sign Language tours. You will find more information on them here.
Health and Safety
Masks are not currently required to visit. While not required, all visitors who feel more comfortable wearing a face mask during their visit are encouraged to do so, including those who are immunocompromised or otherwise concerned.
Though our guided tour is an indoor experience all windows and doors are open for ventilation, so please dress warmly and wear comfortable shoes.
Need further information?
If you have a query that hasn’t been addressed above or would like to discuss access to our museum, please don’t hesitate to get in touch. We have two Access Officers for the company, Jean Hally and Olivia Kavanagh and you can contact them at the below email addresses.
Jean Hally - operations@dublincitycouncilculturecompany.ie
Olivia Kavanagh - admin@14henriettastreet.ie
Universal Design and Accessibility Policy
Dublin City Council Culture Company is committed to developing policies and practices ensuring that accessibility, Universal Design and reasonable accommodation for people with disabilities are taken into account when providing services for Dublin’s citizens, communities, cultural organisations, businesses, and Dublin City Council itself.
Page last updated: 30/10/2024